吉隆坡悅榕莊-住客評論

Guest（Couple） 2025-10-01
Excellent location and great connectivity to Pavilion. Even though the hotel is starting to show signs of ageing, it has been well maintained. The view of KLCC at Horizon Grill is superb as well.
酒店回復：
Thank you for choosing to stay at Banyan Tree Kuala Lumpur and for sharing your kind words about our hotel’s facilities and service. We are truly delighted to know that you had such a wonderful experience with us.As the first Banyan Tree property in Malaysia, our hotel was thoughtfully designed to showcase the captivating skyline of Kuala Lumpur from every vantage point, offering an urban sanctuary above the city.We sincerely look forward to welcoming you back soon, where our heartfelt hospitality will once again create a truly memorable stay.
Guest（情侶） 2025-10-01
Banyan Tree Kuala Lumpur – A Wonderful Stay in the Heart of the City The hotel is beautifully located in the Golden Triangle, just across from Pavilion KL, with stunning views of the Petronas Twin Towers. It’s slightly removed from the hustle and bustle of Bukit Bintang, yet still close enough for easy access — a perfect balance between convenience and tranquility. Upon check-in, guests are offered a selection of incense and essential oils for their room — a lovely and thoughtful personal touch. We stayed in the Signature Banyan Retreat, which was cozy, comfortable, and came with all the amenities you’d expect, plus a beautiful view of KL’s night skyline. We did encounter a minor issue on our first night when the room’s light switches stopped working, including the master switch. The maintenance engineer arrived promptly, even though it was close to midnight, and quickly resolved the issue with a system reset. Really appreciate how efficient and polite he was! We also dined at Torito, the hotel’s Peruvian-Japanese restaurant, and it was a delightful experience. The ceviche clásico is a must-try — so refreshing and full of flavor. The lomo saltado featured perfectly cooked medium-rare beef tenderloin, and the stone ceviche, a warm twist on the classic, was equally impressive. Unfortunately, we were too full to try dessert, but the attentive service made the meal memorable. Special thanks to Izat (Front Desk), Hakim (Breakfast), and all the other staff members whose names we didn’t catch, for their warmth, patience, and genuine hospitality. Their friendly smiles and willingness to help made our stay at Banyan Tree Kuala Lumpur truly enjoyable.
酒店回復：
Dear Jimmy Chew,Thank you very much for taking the time to share your experience following your recent stay at Banyan Tree Kuala Lumpur. We are delighted to know that our facilities and the warm hospitality of our associates enhanced your visit and made it truly memorable.Your kind words and perfect rating mean a great deal to us, and we will be sure to share your wonderful feedback with the entire team as encouragement.We sincerely look forward to welcoming you back soon for another exceptional stay at Banyan Tree Kuala Lumpur.
Guest（情侶） 2025-09-01
過去慶祝生日定的房，已經很晚去入住了，結果關燈過后，整個晚上房間的電話閃光燈一直在閃，瘋狂的閃，關不了，根本沒睡好，一閃我就以為打雷了，莫名其妙！結果接近早上又一直有聲音。很吵！不好的體驗五星級酒店這樣真的是不值
酒店回復：
親愛的賓客，您好，感謝您下榻吉隆坡悅榕莊并對我們酒店整體服務設施給予高度評價。在此我們先向您至歉，希望您能給我們更詳細的評估，以便我們能夠改善您不滿意的領域。如果您不介意的話，請留下您的聯絡方式好讓我們親自向您至歉和討論賠賞方案。我們期待與您再次聯絡上并讓我們由心而發的服務為您打造流連忘返的假期。
Guest（與好友旅游） 2025-09-01
酒店在市中心，一樓有個獨立電梯到2樓有連廊可以從酒店直接到對面的百盛商場，里面的蘭花香水，labubu購買都非常方便，還有很多美食。從百盛的另外一個連廊可以一直走到雙峯塔，約20分鐘，很適合citywalk。酒店的前臺在53層，入住時會有非常強的儀式感，服務員都很熱情。整體房間不多，所以環境非常安靜，會點精油，還有夜床服務。早餐在58層，可以看見雙峯塔，點餐也非常豐富。泳池也很贊，半露天，很出片
酒店回復：
親愛的賓客，您好，感謝您下榻吉隆坡悅榕莊并對我們酒店整體服務設施給予高度評價。我們非常榮幸的知道您在吉隆坡悅榕莊度過了一段美好的時光。作為馬來西亞首家悅榕莊，酒店的設計讓您無論身處在哪個角落，吉隆坡迷人的城市天際線景致都能一展無遺的呈現眼前。我們期待與您的下次相見，再次讓我們由心而發的服務為您打造完美假期。

吉隆坡悅榕莊

客戶評價 由實住客人提供的真實點評

Guest（Couple） 2025-10-01

Guest（情侶） 2025-10-01

Guest（情侶） 2025-09-01

Guest（與好友旅游） 2025-09-01

客戶評價由實住客人提供的真實點評