吉隆坡悦榕庄-住客评论

Guest（情侣） 2025-10-01
Banyan Tree Kuala Lumpur – A Wonderful Stay in the Heart of the City The hotel is beautifully located in the Golden Triangle, just across from Pavilion KL, with stunning views of the Petronas Twin Towers. It’s slightly removed from the hustle and bustle of Bukit Bintang, yet still close enough for easy access — a perfect balance between convenience and tranquility. Upon check-in, guests are offered a selection of incense and essential oils for their room — a lovely and thoughtful personal touch. We stayed in the Signature Banyan Retreat, which was cozy, comfortable, and came with all the amenities you’d expect, plus a beautiful view of KL’s night skyline. We did encounter a minor issue on our first night when the room’s light switches stopped working, including the master switch. The maintenance engineer arrived promptly, even though it was close to midnight, and quickly resolved the issue with a system reset. Really appreciate how efficient and polite he was! We also dined at Torito, the hotel’s Peruvian-Japanese restaurant, and it was a delightful experience. The ceviche clásico is a must-try — so refreshing and full of flavor. The lomo saltado featured perfectly cooked medium-rare beef tenderloin, and the stone ceviche, a warm twist on the classic, was equally impressive. Unfortunately, we were too full to try dessert, but the attentive service made the meal memorable. Special thanks to Izat (Front Desk), Hakim (Breakfast), and all the other staff members whose names we didn’t catch, for their warmth, patience, and genuine hospitality. Their friendly smiles and willingness to help made our stay at Banyan Tree Kuala Lumpur truly enjoyable.
酒店回复：
Dear Jimmy Chew,Thank you very much for taking the time to share your experience following your recent stay at Banyan Tree Kuala Lumpur. We are delighted to know that our facilities and the warm hospitality of our associates enhanced your visit and made it truly memorable.Your kind words and perfect rating mean a great deal to us, and we will be sure to share your wonderful feedback with the entire team as encouragement.We sincerely look forward to welcoming you back soon for another exceptional stay at Banyan Tree Kuala Lumpur.
Guest（情侣） 2025-09-01
过去庆祝生日定的房，已经很晚去入住了，结果关灯过后，整个晚上房间的电话闪光灯一直在闪，疯狂的闪，关不了，根本没睡好，一闪我就以为打雷了，莫名其妙！结果接近早上又一直有声音。很吵！不好的体验五星级酒店这样真的是不值
酒店回复：
亲爱的宾客，您好，感谢您下榻吉隆坡悦榕庄并对我们酒店整体服务设施给予高度评价。在此我们先向您至歉，希望您能给我们更详细的评估，以便我们能够改善您不满意的领域。如果您不介意的话，请留下您的联络方式好让我们亲自向您至歉和讨论赔赏方案。我们期待与您再次联络上并让我们由心而发的服务为您打造流连忘返的假期。
Guest（与好友旅游） 2025-09-01
酒店在市中心，一楼有个独立电梯到2楼有连廊可以从酒店直接到对面的百盛商场，里面的兰花香水，labubu购买都非常方便，还有很多美食。从百盛的另外一个连廊可以一直走到双峯塔，约20分钟，很适合citywalk。酒店的前台在53层，入住时会有非常强的仪式感，服务员都很热情。整体房间不多，所以环境非常安静，会点精油，还有夜床服务。早餐在58层，可以看见双峯塔，点餐也非常丰富。泳池也很赞，半露天，很出片
酒店回复：
亲爱的宾客，您好，感谢您下榻吉隆坡悦榕庄并对我们酒店整体服务设施给予高度评价。我们非常荣幸的知道您在吉隆坡悦榕庄度过了一段美好的时光。作为马来西亚首家悦榕庄，酒店的设计让您无论身处在哪个角落，吉隆坡迷人的城市天际线景致都能一展无遗的呈现眼前。我们期待与您的下次相见，再次让我们由心而发的服务为您打造完美假期。

吉隆坡悦榕庄

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-10-01

Guest（情侣） 2025-09-01

Guest（与好友旅游） 2025-09-01

客户评价由实住客人提供的真实点评